Frequently Asked Questions

How much does Skoolbag Cost for a school or organisation?

Pricing for education customers is charged to your school or organisation on a rate per student per year basis. See our pricing page for more information.

Does it cost extra to send instant messages?

There is no extra cost, or a cost per message sent. You can send unlimited messages which are all included in the one annual fee subscription.

How does it work?

We create your own custom branded app which is powered by the Skoolbag communication platform. You can populate your app with content, and send messages via a secure login and more. Your school community can download SkoolBag to their phone or tablet or access it via the website plugin.

Is it easy to use?

Skoolbag has been created with all possible customers in mind. It is easy to use and doesn't require any specialist IT knowledge. Thousands of schools can’t be wrong!

How do I access the SkoolBag app?

Follow these links to download SkoolBag for your iPhone or Android device.

Search for "SkoolBag" and download the free SkoolBag app. After opening the app, add your school(s) and you're ready to go!

I never received my confirmation email, what should I do?

Ensure you have checked your SPAM or JUNK email folder.

If you still can't find the registration email, contact support@skoolbag.com.au to reset your account. 

I’ve forgotten my password or can’t login, what should I do?

Click the "Did you forget your password?" link to send a reset email.

Ensure you check your SPAM or JUNK folder for the reset instructions. 

Do the parents pay for Skoolbag?

The app is free for parents, students, and your School community to download.

Is there any double handling of content?

Content can be synced into your Skoolbag app. For example, any iCal based event calendar can be synced into the calendar in your app. If your website produces RSS feeds, your app acts as an RSS reader.

Your app also includes a website plugin which can display the app content on your website. You can also create any direct links to pages on your School website, or to logins for any other web based applications your school may use (i.e. parent portals etc).

Does Skoolbag also send email?

Yes, content added to your app can be both emailed and pushed as an instant message to mobile phones.

What type of content can be added to Skoolbag?

You can add all types of content to your app, video links, web links, documents, images, there's no limit to the content that you can add to your app.

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Curious to learn more?

Whether you've got questions, queries or other considerations in mind, feel free to reach out to our friendly team via email at: support@skoolbag.com.au