Why we collect Personal Information
As an online business, it is necessary for us to collect Personal Information from our Platform Users, and from other persons who contact us from time to time so that we can provide the Services and in order to apply technical support to a particular User or to answer questions about an experience that a User may have when using our Platform. The majority of Personal Information we collect relates to Users of our Platform. We may collect Personal Information if it is provided to us via our web site or smartphone/tablet apps, via email, by telephone, or via application forms. We may obtain Personal Information directly from third parties such as our sales agents and any of their representatives. In addition, we may obtain Personal Information from public sources, where available. However, if it is reasonable and practicable to do so, we will collect Personal Information about an individual only from that individual.
Personal information our users collect and disclose
If you use the Platform to communicate with other Users, those other Users may collect, hold, use and disclose your Personal Information that you supply to them via the Platform. In certain circumstances described in the Services Description, you can also delegate permission to other Users to view and edit content that you have entered into the Platform. We recommend that you consider the privacy policies, collection notices and any applicable terms and conditions of those other Users. You must only permit access to other Users to Personal Information held by you through the Platform or otherwise, where you are lawfully entitled to do so. In addition, some of the features of the Platform allow Users to view the Personal Information of other Users; for more information about those features please see the Services Description.
Personal information we collect
We do not collect content entered into the Platform by any User, except the name, job titles, contact details, address, age, demographic information such as postcode, preferences and interests, telephone numbers, mobile numbers, email addresses, postal addresses, business addresses, other information relevant to customer surveys and/or offers, and any other Personal Information that a person voluntarily discloses to us when a user completes or amends an application to register on and/or subscribe to the Platform, or when a Registered User modifies the information contained in their User Account profile on the Platform. We also collect personal information when a User tells us the details of another User that they wish to delegate access to, or the details of another User if they wish to become part of the other User’s closed hierarchy group on the Platform.
In addition to the above circumstances, we may also collect Personal Information where:
What we do with Personal Information
We use reasonable steps to protect Personal Information we hold from misuse, loss, unauthorised access, modification or disclosure. For example, our Platform contains Secure Socket Layer ("SSL") encryption that is used to transmit User Content via the Platform. All User Content entered into or transmitted by Users on or via the Platform is stored on servers at data centres operated by us and/or our hosting providers. We maintain other electronic (e-security) measures for the purposes of securing Personal Information, such as passwords, firewalls and antivirus software. We also maintain physical security measures in our business premises.
We may use or disclose Personal Information that we collect for all or any of the following purposes:
In addition to the above situations, we may also need to disclose Personal Information to enforcement bodies (including content that you have entered into the Platform) for any of the following reasons:
We do not send "junk" or unsolicited e-mail in contravention of the Spam Act 2003 (Cth). We will, however, use e-mail from time to time to respond to inquiries, confirm purchases, or contact users of our Platform regarding their experiences with our Platform. Anytime a customer or visitor receives e-mail it does not want from us the customer can request that we not send further e-mail by contacting us via email at: firstname.lastname@example.org or by opting out by clicking the unsubscribe link at the bottom of any applicable e-mail.
We may provide statistics to third party advertisers by reference to demographic information concerning Registered Users of the Platform. This information is only ever provided on a de-identified basis, so that our third party advertisers’ advertisements that are published on the Platform can be targeted to a relevant target market. We never provide demographic information about our Users to third party advertisers that has not first been de-identified.
If you do not provide your Personal Information to us
If you refuse to provide us with Personal Information or you provide us with erroneous Personal Information, we will be unable to provide the functionality and services made available through the Platform to you.
Destruction and de-identification of Personal Information
We will destroy and/or de-identify Personal Information that we collect where we have legal obligations to do so.
How to access and correct Personal Information held by us
To ensure that we only obtain, collect, use and disclose accurate, complete and up to date Personal Information, we invite you to contact us and inform us if any of your personal details we hold change or if any of the Personal Information held by us is otherwise incorrect or erroneous.
You may request access to your Personal Information held by us by writing to us. Our address is as follows:
iimage Technical Services Pty Ltd
PO Box 897, Hamilton NSW 2303
We will charge you a fee of $50 to provide you with a copy of the Personal Information that we hold about you.
We will handle your request for access to your Personal Information in accordance with our statutory obligations.
If you wish to make a complaint regarding our privacy practices, please contact us at the following address:
iimage Technical Services Pty Ltd
PO Box 897, Hamilton NSW 2303
We will use our best endeavours to resolve the complaint within 10 Business Days following receipt of your complaint. This may include working with you on a collaborative basis to resolve the complaint or us proposing options for resolution.
If you are not satisfied with the outcome of a complaint you make refer the complaint to the Office of the Australian Information Commissioner (OAIC) who can be contacted using the following details:
Call: 1300 363 992
Address: GPO Box 5218, Sydney NSW 2001
2. Services that are made available through the Platform
2.1. A description of the Services that we make available through the Platform is set out in the Services Description. Our Services:
(a) allow Users of the Platform to search, create, edit, display, follow, view and interact with content prepared by us, Users and/or third parties;
(b) allow Users to communicate with other Users of the Platform and with certain other third parties;
(c) allows Users to purchase goods and services through the Platform, either from us or certain third parties who we authorise to market their goods or services through the Platform.
2.2. You are responsible for any content you introduce into the Platform. You should be careful about the content that you choose to introduce, because you may not be able to delete content after you have introduced it. You are responsible for ensuring that the content you introduce does not breach the Intellectual Property Rights of any third party or otherwise breach our Acceptable Use Policy.
2.3. While we take data security very seriously we take no responsibility for unauthorised use or access to the Platform or any data transmitted by or stored on the Platform. In addition, the Platform may be subject to downtime from time to time. Therefore, communications that you and other Users send via the Platform may not always reach their intended destination and/or recipients. You agree that, except with respect to any applicable Non-Excludable Guarantees:
(a) if you use the Platform to communicate anything then you do so at your own risk;
(b) to the maximum extent permitted by applicable law, we are not liable for any loss or damage (including loss or damage for personal injury or death, financial loss or any other type of loss or damage) associated with any failure of a communication sent via the Platform to reach the intended destination or recipient.
2.4. Most of our Services are only available to Registered Users of the Platform. Some of the Services may be available to unregistered Users, but only to the extent specified in the Services Description.
You are responsible for the content that you introduce into the Platform.
Our content and communications services are subject to downtime from time to time and should not be used for critical or vital communications.
3. What’s not permitted?
3.2. We may suspend, ban or delete your User Account and/or prevent your access to the Platform or any part of it if:
(a) you lie or mislead us about your details, your content, or any other User’s content;
(b) you breach our Acceptable Use Policy;
(c) you commence the process of opening a new account after we have banned you from using the Platform or otherwise restricted or terminated your User Account;
(d) you fail to pay the Services Charges payable for your User Account within the time required by the Services Description;
(e) you switch your User Account to another User;
(f) you act in a manner that results in detriment to us, other Users, or if you act in a manner that we consider to be unacceptable in view of generally accepted online etiquette or behavioural standards and policies;
(g) you are involved in any activity that constitutes scraping or replicating content from the Services for the benefit of other platforms, engines or applications not approved by us in advance in writing;
(h) you attempt to hack into or cause damage to any facet of the Services, or you attempt to access information held by us that we do not intend to divulge to you;
(i) you attempt to sabotage the operation of the Services by overloading them with data or traffic;
(j) you attempt to compile, decompile, disassemble, replicate, license or distribute any aspect of the Services in a manner not expressly approved by us;
We expect our Users to comply with their obligations when using the Platform and reserve the right to suspend, ban and prevent access to the Platform by Users who fail to do so.
4.1. There are different types of User Accounts on the Platform that can be applied for as described in our Services Description.
4.2. We reserve the right to accept or reject any person's registration on the Platform in our absolute discretion.
4.3. If you submit an application to register on the Platform, you:
(a) agree to only enter accurate and truthful information into the application registration form;
(b) will be deemed to have irrevocably warranted that during the application process you provided truthful and accurate information only;
(c) will be deemed to have irrevocably warranted that you applied for registration on the Platform on behalf of and with the authority and consent of any corporate entity whose details you entered into the User Account registration form;
4.4. If any of your contact details or other information which you provide during the registration application process change, you must promptly update those details in your User Account with your up-to-date details and information.
5. Account hierarchies, grouping, and delegation
5.1. Certain types of User Accounts can be configured so that they are linked to other User Accounts in a hierarchy that allows Users of one User Account to control or delegate access to other User Accounts and so that the Services can otherwise be used to enable communications and content management across multiple User Accounts in a closed group of User Accounts, as described in the Services Description. User Account delegation and User Account grouping can only be carried out in the manner described in the Services Description.
5.2. User Account delegation does not require the sharing of your User Account password with any other User. You must not provide your User Account password to any person. You agree and acknowledge that you shall be solely responsible for the confidentiality of your password and any use of your User Account by any person who accesses your User Account with your User Account password (including unauthorised use).
5.3. You must immediately notify us if you become aware of any unauthorised use of your User Account.
5.4. If you are delegated access or control of another User Account you agree to only so access and control that User Account in accordance with the authority delegated by the persons or organisations who delegated that access or control to you.
User Account passwords are confidential and should not be shared, even where you delegate access to your User Account or your User Account is grouped with other User Accounts in a closed group hierarchy.
6. Registered User plans and Service Charges
6.1. Only Users who have registered on the Platform and have a User Account ("Registered Users") may access the Services, except as specified otherwise in the Services Description.
6.2. You agree and acknowledge that if you become a Registered User you will have a non-exclusive, non-assignable, non-sublicensable, revocable right to access the Services for the purposes expressly described in the Services Description.
6.3. Subscriptions for certain types of User Accounts are free of charge. Some User Account subscriptions require payment of a subscription fee to us, where specified in the Services Description. If the Services Description specifies that a subscription fee is payable for your type of User Account then you must pay the subscription fees specified in the Services Description (or as otherwise agreed between you and us in writing) plus any applicable GST, in consideration for you subscription to the Services ("Service Charges") at the time and in the manner set out in the Services Description.
6.6. You must pay all costs associated with accessing the Platform, including internet access costs, web browser and computer and smartphone equipment costs, telecommunications costs, data costs, roaming charges and, if you are a Registered User, Service Charges.
Payment is required for some types of User Account subscriptions. Account subscriptions have a 12, 24 or 36 month minimum term that automatically renews for consecutive 12 month renewal terms unless at least 30 days written notice of cancellation is provided prior to expiry of the initial term or any renewal term (in which case, where such notice is given the subscription will terminate at the end of the initial term or then current renewal term, as applicable). We do not provide refunds to Users who cancel part way through the initial term or any renewal term of a subscription (subject to clause 19.1).
7. Responsibility for and ownership of User Content
7.1. As between you and us, you own all text and other content that you upload into the Services ("User Content").
7.2. You warrant, agree and represent that:
(a) you will only upload, input, transfer and/or publish User Content into and/or via the Services or disclose User Content, which you are lawfully entitled and authorised to upload, input, transfer, publish and disclose;
(b) you will comply with all applicable laws when using the Platform, including any applicable privacy laws;
(c) you will not collect, use, hold or disclose Personal Information via the Services in breach of any applicable privacy laws;
(d) your User Content and our collection, use, storage and/or disclosure thereof in the course of providing the Services, will not breach any applicable law or right of any person.
7.3. You license us on an irrevocable, non-exclusive, royalty-free, worldwide basis to use, store, process, publish and disclose your User Content on the Platform as required by us to provide and host, or procure the provision and hosting of, the Services.
7.4. You are solely responsible for the accuracy, legality, content and quality of all of your User Content and for obtaining any permissions, licenses, rights and authorisations necessary for you or us to use, host, transmit, store and disclose the User Content in connection with the provision, or procurement of the provision, of the Services.
7.5. Except in respect of any Non-Excludable Guarantee, you agree that you, not us, are solely responsible for backing up and archiving all of your User Content.
7.6. If you use the Platform to communicate with other Users, those other Users may collect, hold, use and disclose your Personal Information that you supply to them via the Platform. In certain circumstances described in the Services Description, you can also delegate permission to other Users to view and edit content that you have entered into the Platform. We recommend that you consider the privacy policies, collection notices and any applicable terms and conditions of those other Users. You must only permit access to other Users to Personal Information held by you through the Platform or otherwise where you are lawfully entitled to do so.
7.8. Except in respect of any Non-Excludable Guarantee, you agree that we are not responsible for any loss, corruption or unauthorised access to any User Content.
7.9. You indemnify us in respect of any loss and damage we or any of our suppliers incur in respect of any claim that any of your User Content is lost, unavailable or corrupted or the transmission, storage, disclosure, or access to any of your User Content infringes the Intellectual Property Rights or other rights of any person, is fraudulent, misleading or deceptive or breaches any law, regulation, code or standard.
You own the data that you upload into our platform and are solely responsible for it. We are not responsible for how that data is used or for any loss, corruption or unauthorised access to or disclosure of that data.
8. Availability of Services
8.1. Subject to clauses 8.2, 8.3 and 8.4, if you are a Registered User of the Platform, we agree to use our best endeavours to provide or procure the Services at least 90% of the time, measured monthly.
8.3. You agree and acknowledge that the accessibility and use of the Platform, the Services and the User Content hosted by the Services is highly dependent on the proper function of the Internet and other third party computer and telecommunications networks and infrastructure upon which the Platform and/or Services and/or User Content operate, interface with or connect to, and that we are not responsible for any non-performance of the Platform associated with any of those matters.
8.4. Except in respect of any Non-Excludable Guarantee, we do not guarantee that the Platform, Services or User Content or access thereto will be uninterrupted or error-free and you release and indemnify us in respect of any loss and damage that we may incur and from all claims and/or complaints you or your clients, customers, members, students, agents and personnel may have against us in respect of any interruption, error or unavailability of the Platform, Services or any User Content.
Our platform might go offline from time to time and is subject to any technical and non-technical restrictions and limitations described in the Services Description.
9. Acceptable Use Policy
(a) copy, alter, modify, adapt, reproduce, republish, frame, translate, reverse assemble, reverse engineer, reverse compile, transfer, sell, licence, create derivative works from or enhance the Platform and/or any content in the Platform (except any of your User Content) (except as expressly permitted by the Services Description or the Copyright Act 1968 (Cth));
(b) do any act that would or might invalidate or be inconsistent with our Intellectual Property Rights or those of our licensors;
(c) use the Platform in any way that infringes our rights or the rights of any third party;
(d) use the Platform to create any product or service that competes with the Platform; or
(e) take any steps to circumvent any technological protection measure or security measures in the Platform.
9.2. You must not use the Platform or any part of the Platform in any way which is in breach of any statute, regulation, law or legal right of any person.
9.3. You irrevocably agree that:
9.4. You must not use the Platform in any manner which is described as prohibited in clause 9.3.
You cannot use the platform in any way that breaches our Acceptable Use Policy.
10. Intellectual Property Rights
10.2. As between you and us, except in respect of your User Content, we own all Intellectual Property Rights in the Platform.
10.4. You agree that any Intellectual Property Rights in any comments that you may provide to us in connection with the Platform or requests or suggestions for new Platform features (each, an "Improvement Suggestion") becomes our sole and exclusive property immediately upon you uploading or posting that Improvement Suggestion to the Platform or otherwise providing the Improvement Suggestion to us, and you hereby assign all Intellectual Property Rights in all and any such Improvement Suggestions to us effective as soon as you provide each Improvement Suggestion to us or upload or post an Improvement Suggestion to the Platform, including as applicable pursuant to section 197 of the Copyright Act 1968 (Cth) and in equity. You consent to the infringement by us and any third party we authorise, of all Moral Rights that you may have in any Improvement Suggestions.
You own your content. We own the platform and all IP in the platform. We also own all improvement suggestions that you make regarding the platform.
11. Responsibility for advertisers and other Users
11.1. We do not accept responsibility for the conduct of any Users of our Platform.
11.3. If you enter into any contract with any third party for it to advertise on any part of the Platform in connection with any business/sponsor directory functionality provided by the Platform (or other functionality that the Services Description expressly states may be used to permit third party advertising on the Platform) ("advertiser"), you may use that functionality to facilitate that third party advertising. We are not a party to any agreement between you and any advertiser and we are not responsible for collecting any advertising fees or otherwise for any act or omission of an advertiser, or for any of your acts or omissions under any agreement between you and any advertiser.
11.4. If you use the Services to publish or procure the publication of any advertisements from or by third party advertisers, as between you and us, it is your responsibility to ensure that the content of the advertisements does not infringe the Acceptable Use Policy and you are liable for any loss or damage that we may incur as a result of the content of the advertisements. You hereby indemnify us for all such loss and damage that we may incur.
11.5. We are not a party to any transaction for the supply of goods or services advertised by any User of the Platform. Before entering into any transaction with any other User of the Platform, you should carefully consider the applicable terms and conditions applicable to the transaction, obtain all appropriate advice and take all appropriate precautions.
11.6. Any dispute you have with another User of our Platform (including any advertiser) is between you and the applicable User. You hereby release us from any claims that you may otherwise have against us in relation to any conduct of any User of our Platform and in respect of any content uploaded by or on behalf of any other User into the Platform.
11.7. We do not generally review or moderate content entered into or uploaded into the Platform. If we become aware of content that breaches our Acceptable Use Policy (see clause 9) we will remove the content and send an email to the person who uploaded or entered it explaining why it was removed. If you become aware of any content that you think breaches the Acceptable Use Policy set out in clause 9 above, please contact us.
Some parts of our services can be used by Users to provision advertisements from third party advertisers to other Users of the Platform. We cannot be held responsible for the conduct of those advertisers or for the conduct of any of our Users.
12. Third Party Tools
12.1. Our Platform can be used in connection with third party software, applications, products and platforms ("Third Party Tools").
12.2. We will identify Third Party Tools by labelling them “Third Party Tool”, “Third Party Services”, “Powered By” or similar in the Platform so that you can easily identify which functionality provided by the Platform is a Third Party Tool.
12.3. If you elect to use or interface any Third Party Tools with your User Content and/or your User Account, you indemnify us from and against any loss and/or damage that we may incur as a result of your use thereof and/or interfacing therewith.
12.4. If you use any Third Party Tools (including where you interface any Third Party Tools with your User Content and/or your User Account):
(a) you agree and acknowledge that: (i) the suppliers of the applicable Third Party Tools, and not us, are the suppliers and publishers (collectively, "providers") of the Third Party Tools; (ii) we are not responsible for the accuracy, quality or correctness of any Third Party Tools and/or their providers; and (iii) your use of Third Party Tools is pursuant to a contract between you and the applicable Third Party Tool provider(s), and not pursuant to a contract between you and us;
(b) your use of Third Party Tools is at your sole risk, and not our risk;
(c) we do not make any representations or warranties with respect to any Third Party Tools (whether as to their performance, availability, compatibility with the Platform and/or otherwise) and/or with respect to any providers of Third Party Tools;
(d) we are not responsible for the practices, and/or terms and/or policies of Third Party Tool providers and/or for compliance with any such terms or policies;
(e) you agree that we have no obligation to provide any technical support or other assistance in connection with any Third Party Tools;
(f) you shall be deemed to have irrevocably released us from any claims that you may otherwise have had against us with respect to any non-performance of the Platform, and with respect to any loss, damage or corruption of your User Content, caused by Third Party Tools and/or the interfacing between any Third Party Tools and your User Content and/or the Platform.
12.5. You agree that providers of Third Party Tools are not our representatives or agents and any link to any Third Party Tool from the Platform and/or interfacing and/or integration of the Platform with a Third Party Tool does not imply that we are affiliated with or sponsor, endorse or approve the Third Party Tool and/or its provider.
12.6. We may have commercial arrangements with providers of Third Party Tools which include the payment to us of commissions or other benefits pursuant to those arrangements for Third Party Tools, including for example, commissions that are payable to us when you purchase and/or subscribe to Third Party Tools.
Some of our services are compatible with third party tools. We are not responsible for third party tool providers or their software, applications, products or platforms.
13. Responsibility for third party claims
13.1. You agree and acknowledge that you are solely responsible for and you indemnify us in respect of any loss and damage we may incur in connection with any claims and/or complaints made by any third party where the claim is caused directly or indirectly by:
(a) your use or misuse of the Platform; and/or
(b) your goods and/or services and/or your advertising and/or sales and/or marketing practices.
We are not responsible for any claims made by third parties.
14. App-Specific Provisions
14.3. In the event of any failure of the app to conform to any applicable warranty and where the warranty relates to your use of a version of the app downloaded through the Apple App Store you may notify Apple, and Apple will refund the purchase price for the app to you (if any); and, to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the app, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure of the app to conform to any warranty will be our sole responsibility.
14.4. You and we each acknowledge that, subject to clause 14.5, as between you and us, we, and not Apple, Google or Microsoft, are responsible for addressing any of your claims relating to the app or your possession and/or operation of the app, including: (i) product liability claims made in respect of the app; (ii) any claim that the app fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation in respect of the App.
14.5. Notwithstanding the provisions of clause 14.2, 14.3 and 14.4, and for the avoidance of doubt, you agree:
(a) to release and indemnify us from any claims that you or any other person might otherwise have (including any claims arising under consumer protection or similar legislation in respect of the app and any other claims, losses, liabilities, damages or expenses) which are caused by your acts or omissions or by your sales and marketing practices;
(b) you, and not us, will be solely responsible for any of the matters referred to in clauses 14.2, 14.3 and 14.4 to the extent they are caused or contributed to by you.
14.6. We and you each acknowledge that neither Apple nor Google nor Microsoft have any obligation whatsoever to furnish any maintenance or support services with respect to the app.
14.7. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
14.8. There is no limit to the number of devices upon which you may download, stream and run the app. However, you can only download, stream and run the app on compatible smartphone devices and tablets, as set out in our Services Description.
14.9. We and you each acknowledge and agree that Apple and Apple's subsidiaries, are third party beneficiaries of this clause 14, and that Apple will have the right (and will be deemed to have accepted the right) to enforce this clause 14 against you as a third party beneficiary of this clause 14.
Apple, Google and Microsoft are not responsible for any of our smartphone apps that you use.
15.1. We do not represent, recommend or endorse any websites to which we or you have linked from the Platform via hyperlink or otherwise.
We are not responsible for third party sites.
16.1. Except in respect of any Non-Excludable Guarantees, we do not represent that the information on the Platform is accurate, correct, up-to-date or error free and we are not liable to you for any indirect, special or consequential loss or damage incurred by you, including liability for loss of profits, loss of business opportunity, loss of savings, liability for failure of communications to reach their intended recipients, or liability for loss of data.
16.2. Except in respect of any Non-Excludable Guarantees, to the maximum extent permitted by law, we will not have any liability to you in excess of, in the aggregate, the quantum of the Service Charges that you have paid us, for any loss or damage howsoever incurred in relation to your use of or inability to use the Platform, or with respect to any of the circumstances addressed in clause 13.1.
16.3. Any goods and services supplied by us through the Platform (which for the avoidance of doubt, includes the Services supplied by us, but does not include goods or services supplied by any User of the Platform to any person or any Third Party Tools) may come with implied non-excludable guarantees pursuant to the Australian Consumer Law. The extent of the implied guarantees depends on whether you are a 'consumer' of goods or services within the meaning of that term pursuant to the Australian Consumer Law as amended.
16.4. If the goods or services supplied by us to you through the Platform (which for the avoidance of doubt, includes the Services supplied by us, but does not include goods or services supplied by any User of the Platform to any person or any Third Party Tools) are supplied to you in your capacity as a 'consumer' of goods or services within the meaning of that term in the Australian Consumer Law as amended you will have the benefit of certain non-excludable guarantees in respect of those goods or services and nothing in these terms and conditions excludes or restricts or modifies any guarantee which pursuant to the Competition and Consumer Act 2010 (Cth) is so conferred, except as set out in this clause. If our goods or services are subject to a non-excludable guarantee implied by the Australian Consumer Law and the goods or services are not ordinarily acquired for personal, domestic or household use or consumption, then pursuant to s 64A of the Australian Consumer Law, we limit our liability for breach of any such non-excludable guarantee implied by the Australian Consumer Law (other than a guarantee implied by sections 51, 52 or 53 of the Australian Consumer Law) or expressly given by us to you, in respect of each of the goods and services, where it is fair and reasonable to do so, at our option, to one or more of the following:
(a) if the breach relates to goods:
(i) the replacement of the goods or the supply of equivalent goods;
(ii) the repair of such goods;
(iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; or
(iv) the payment of the cost of having the goods repaired; and
(b) if the breach relates to services:
(i) the supplying of the services again; or
(ii) the payment of the cost of having the services supplied again.
16.5. Any warranty against defects provided by us to you in your capacity as a 'consumer' under the Australian Consumer Law is in addition to your other rights and remedies under a law in relation to the goods or services to which the warranty relates.
Like many other platform operators, we limit our liability to the extent possible by law.
You and we can terminate your access to the platform under certain conditions.
18.1. Any notice issued to you from us or from us to you shall be in writing and sent by courier, post, email or through any popup notice or other communications tools facilitated by the Platform. Where sent from us to you, we shall use your contact details that are associated with your User Account.
18.2. You may contact us or send a notice to us using our contact details:
(a) Mailing address: PO Box 897, Hamilton NSW 2303; or
(b) Email address: email@example.com
18.3. Any notice issued by hand shall be deemed delivered upon delivery.
18.4. Any notice issued by post shall be deemed delivered 6 Business Days after posting if posted domestically, or 10 Business Days after posting if posted internationally.
18.5. Any notice issued via email shall be deemed to be delivered upon receipt by the sender of an electronic read receipt or delivery receipt, or upon receipt of confirmation from the recipient that the recipient received the email.
18.6. We may issue notices electronically through the Platform in the form of popup notices, popup windows or using messaging functionality. Any notice issued via the Platform will be deemed to be delivered immediately upon the notice being sent.
18.7. You agree that we may send you email or other electronic messages concerning your User Account and the Platform from time to time. If you do not wish to receive such messages, you can opt out at firstname.lastname@example.org or by clicking unsubscribe in the email.
Notices between you and us are deemed to be delivered at different times, depending on how and when they are sent.
You and us are independent contracting entities and are not employers or employees of each other.
Our liability is only limited to the extent permitted by law.
20. Definitions and Interpretation
Acceptable Use Policy means clause 9.
Australian Consumer Law means schedule 2 to the Competition and Consumer Act 2010 (Cth).
Business Day means Monday – Friday excluding public holidays in New South Wales.
Business Hours means 9:00am – 5:00pm on Business Days.
GST has the meaning given by the A New Tax System (Goods and Services Tax) Act 1999 (Cth)).
Intellectual Property Rights means all copyright, trademark rights, patent rights, and design rights, whether registered or unregistered, and all other rights to intellectual property as defined under article 2 of the convention establishing the World Intellectual Property Organization, and all rights to enforce any of the foregoing rights.
Moral Rights has the meaning given in the Copyright Act 1968 (Cth).
Non-Excludable Guarantee means a non-excludable guarantee implied by the Australian Consumer Law.
Personal Information has the meaning given in the Privacy Act 1988 (Cth).
Personal Property Securities Register means the Personal Property Securities Register established under the Personal Property Securities Act 2009 (Cth).
Platform means the website platform owned and/or provided by us, the homepage URL of which is https://www.moqproducts.com.au/ and also includes the Services and any content, images, text and other information appearing on any page or screen of the website platform and any source code and object code in the platform, and also refers to any desktop and mobile versions of the website platform and any of our associated smartphone and tablet applications.
User Account means your account on the Platform that is created when you register on the Platform or subscribe to the Services.
Services means as set out in the Services Description.
Service Charges means as set out in clause 6.3.
Services Description means as set out www.moqproducts.com.
Registered User means as set out in clause 6.1.
User means any Registered User or other user of the Platform.
User Content means as set out in clause 7.1.
we, our and us means iimage Technical Services Pty Ltd (ABN 78 116 478 990) of PO Box 897, Hamilton NSW 2303.
you means you, the person who accesses the Platform for any reason, whether or not you are a Registered User of the Platform.
(c) Currency refers to Australian dollars.
(d) A reference to a statute or regulation includes amendments thereto.
(f) A reference to a subclause or paragraph is a reference to the subclause or paragraph in the clause in which the reference is made.
(g) A reference to time is to time in NSW.
(h) A reference to a person includes a reference to an individual, a partnership, a company, a joint venture, government body, government department, and any other legal entity.
(i) The words "includes", "including" and similar expressions are not words of limitation.